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3: Customer Care

Crafer, K CABI PDF

3 

Customer Care

The purpose of a retail organization is to offer goods and services for the customer to use in a manner that is profitable to both parties. Fundamental to this is the understanding of what a customer actually wants. This is often dependent upon knowledge of likely consumer behaviour (Chapter 2) and then presenting the product offer in a way that will be attractive to them. This is commonly known as marketing (Chapter 4).

Between these two stages the manager has to evaluate and identify the method and level at which their organization will provide products and services.

These decisions will affect the way a potential customer will view that garden centre’s ‘offer’ and help shape their view as to its position within the marketplace.

3.1  Customer Motivation

According to consumer behaviourists, a successful transaction will only take place if the garden retailer is able to match a suitable product to the wants or needs of the customer.

Understanding the motivation of the customer is the key to making an effective match. However, this may become muddled in many retailers’ minds as there may be a mixing of needs and solutions. The perception, for example, that

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Medium 9780253219763

Three Flowers across Three Seasons

Moya L Andrews Quarry Books ePub

Spring is exuberant
with promise.
Summer is lavish
with abundance.
Autumn is mellow,
yet bittersweet.

It is convenient to categorize the plants according to their seasons of bloom, though of course all herbaceous perennials (but not the bulbs) contribute foliage that creates the tapestry of our gardens in each of the three growing seasons.

So, in this chapter we will be considering flowering perennials that also have diverse growth patterns and attractive foliage. All characteristics of plants are important in garden design as flowering ebbs and flows. It takes some years to have complete continuity of bloom, and even an established perennial garden with a back-up of flowering shrubs, vines, and trees will sometimes have blank spots. Deer may be the culprits, but there are other innumerable possibilities for disasters that can occur. Of course, the larger the garden, the more insurance we have against times without any perennial in bloom. References such as lists of plants help us add more than one type of plant per timeframe to carry the show outside and to fill our vases inside. So there are lists in the appendices to provide a guide for choices of both short and tall growers, according to the times they bloom and the conditions they prefer.

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Medium 9780253009319

3. Planning a Garden? Start With Trees

Carolyn A. Harstad Indiana University Press ePub

Trees . . . frame, anchor, and connect all the elements to the sky.

—Ezra Haggard

Trees, regardless of size, come in a variety of shapes, including spreading, rounded, open, pyramidal, or weeping. Trees of any size or shape can provide cool shade, beautiful fall color, bark interest, and even spring flowers. They give shelter to birds, offer larval food and nectar for butterflies, and encourage wildlife to check out your property. Walk through your neighborhood or watch as you drive through suburban areas to determine what sizes and shapes command your attention and might contribute to your overall landscape design.

Tulip Poplar

Is your property brand new with a newly built house and a blank yard just waiting for help? Or does it already have mature trees casting long shadows or creating dancing patterns of light and shade throughout the day? The title of this book is Got Sun? It assumes you do have sun and that you yearn to learn what to plant in those sunny spots.

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1. Got Sun? Choose Natives For Your Garden

Carolyn A. Harstad Indiana University Press ePub

The more natives you incorporate into your garden, the happier the little creatures in your neighborhood will be.

—Douglas W. Tallamy

Butterfly Weed with Monarch butterfly

As I opened my front door, I looked down at two anxious little faces. Our eight-year-old neighbor girl and her blonde friend asked, “Can we catch butterflies in your yard?” “Of course,” I replied, “but you probably have some in your yard too.” “Oh no,” they both said solemnly, “you have the only yard with lots of butterflies.”

Not long after our 2003 move from Indiana to Minnesota, I attended a Wild Ones native plant conference. A landscape design professor from the University of Michigan was the keynote speaker. She had recently done a study on how people wanted their yard to look. The majority of those surveyed replied that they aspired for it to look like their neighbors’. And that is true of most people. Unfortunately, their omnipresent turfgrass lawns are sterile, neither attracting nor keeping birds, butterflies, and other wildlife content enough to stick around. Few yards include many native plants.

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Medium 9780253009067

Three: Bringing Flowers Indoors

Moya L. Andrews Quarry Books ePub

She has taught us that you should be as careful in
choosing a vase for a flower as a dress for yourself,
and she has widened the term “vase” to include
almost anything that is, in itself, beautiful
and capable of holding water.

—Beverly Nichols, foreword to Constance Spry,
How to Do the Flowers

One of the enduring pleasures of having a garden is that we can step out of the door of our house and there it is. The garden gives us a special place to go, a break from the routine, a refuge from anxiety, solace in times of sorrow, and a soothing balm for our stress. It is our creation and yet it nurtures us even more than we nurture it. When we create a garden we create something so personal that it truly is like a part of us. We may even be able to understand why someone once said, “I can imagine leaving my spouse, but I could never abandon my garden.”

No one else knows our garden the way we do. We know where to look for the first crocus each spring. We remember the provenance of our plants, who gave them to us or where we bought them, and the day we planted them. When we can’t sleep we let our mind drift around the garden and visualize what will bloom next, in our mind’s eye. Oh, what lovely gardens we create in our dreams.

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